Refund & Exchange Policy

1. Overview

At Cloudlette, we pick pieces we love and want every order to feel worth it. We inspect all items (bags, shoes, and tops) thoroughly before dispatching them. Please review our policies regarding exchanges and returns below.

2. Returns & Eligibility

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your delivery or picking up your order.

• Items must be unworn, unused, unwashed, and in the exact condition received.
• Original tags, packaging, and dust bags must be attached and intact.
• Items showing signs of wear, damage from misuse, or altered tags will not be accepted.

3. Exchanges

We offer size or style exchanges based on item availability. If the item requested for exchange is out of stock, we will issue store credit or arrange a refund.

4. Shipping & Pickup Fees for Returns

• Seller Error / Defect: If the exchange is due to an error on our part (damaged product or wrong item sent), Cloudlette will cover all return shipping costs.
• Customer Preference / Size Change: If the exchange is due to a customer size change or personal preference where the correct ordered item was fulfilled, the customer is responsible for courier/delivery fees.
• Berger Pickup Fee: The ₦1,000 storekeeper fee paid at Berger Park is paid directly to the station storekeeper and is non-refundable once pickup has been completed.

5. Refund Process

Approved refunds will be processed back via bank transfer or Paystack refund authorization within 3–5 working days of return verification.

6. How to Request a Return or Exchange

To initiate a return or exchange, reach out to our team with your order reference number and clear photos or videos of the item: